RETURNS AND EXCHANGE

If you are not 100% happy with your jewelry, you are welcome to contact us within 30 days of delivery to request a return or exchange. Please email us at sarah@sunsarajewellery.com and we will guide you through the process. 


After we have provided you with the return address, please return your items within seven (7) working days. Items returned after seven days will not be eligible for an exchange or refund. 

Return/exchange broken or defective item(s):  You must attach a picture that clearly shows the broken/defective items and describe the issue(s) with your item.

You will be responsible for the shipping fee on sending the item(s) back to us. However, if you decide to proceed with an exchange, we will cover the shipping costs to send the new item(s) back out to you. 


Note: To be eligible for a refund or exchange, your item must be unused and in the same condition that you received it. If you return a broken or defective item, only a partial refund can be made. Please also note that Sunsara gift cards are non-refundable. 

For reasons of hygiene, we are unable to offer exchanges or refunds on earrings. 

 

Love and light

We do not offer return and exchange on discounted items. Or custom made items such as the gold rings